The Code of Conduct sets professional and ethical standards for registered migration agents. It requires agents to act honestly, maintain client confidentiality, provide accurate advice, and avoid conflicts of interest. Agents must also keep proper records and operate transparently with fair fees.

Why it’s important:
It protects clients from misconduct, ensures trustworthy service, and upholds the integrity of Australia’s migration system.
Link: Code of Conduct March 2022

Consumer Guide

Consumer Guide (Summary):
The guide explains the standards and rules a registered migration agent must follow. This includes:

how they give you immigration assistance

the services they provide

the fees they charge

Why it’s important:
It helps clients make informed decisions, ensures transparency, and protects you from unethical practices by outlining what professional service should look like.
Link: Consumer guide English