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Privacy Policy

Privacy policy

Neuron Immigration Solutions
Effective Date: 4 July 2025

General

At Neuron Immigration Solutions (“Neuron Immigration”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services and website. By using our services or website, you consent to the terms of this Privacy Policy, which may be updated from time to time.

This policy applies exclusively to information collected through our website www.neuronimmigrationsolutions.com and related services.

If you have any unresolved concerns regarding privacy or data use, please contact us at [email protected].

Neuron Immigration complies with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Children’s Online Privacy Protection

Neuron Immigration does not knowingly collect personal information from children under 13 years of age. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.

Information Collected and Use

Personal Information:
During your inquiry or service process, we may collect your name, contact details, date of birth, passport and visa details, education and employment history, and other information relevant to your immigration matter. This information is used to provide immigration advice, process visa applications, and communicate with you about your case.

Third-Party Information:
You may provide us with personal information of third parties (such as family members or referees) as part of your application process. We use this information solely for the purpose you have consented to and do not share it for promotional purposes.

Usage Information:
We collect data about your interactions with our website, including IP address, browser type, pages visited, and usage patterns, to improve our website and services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences and analyse site usage. You may disable cookies in your browser settings, but some features of the site may not function properly if you do so.

We may also use third-party analytics tools to better understand how users interact with our site. These providers collect information as described in their privacy policies.

Disclosure of Information

We may disclose your personal information to:

  • The Department of Home Affairs and other government bodies as required by law
  • Education providers and skill assessment bodies with your consent
  • Professional advisors and service providers who assist us in delivering our services
  • Law enforcement or regulatory authorities when required or authorised by law

We do not sell or trade your personal information to third parties for marketing purposes.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, alteration, or disclosure. We use secure storage methods and limit access to your information to authorised personnel only.

Access, Correction, and Complaints

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, or if you have any complaints about how we handle your information, please contact us at:

[email protected]

We will respond to your requests and complaints promptly, usually within 30 days.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or email. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact:

Neuron Immigration Solutions
Email: [email protected]
Website: www.neuronimmigrationsolutions.com